Privacy policy
La Closière operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction details, form of payment, payment confirmation, and other payment-related information.
- Account information including your username, password, preferences, and settings.
- Transaction information including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Communications with us including information you provide when contacting customer support or communicating with us in any way.
- Device information including your device type, browser, IP address, and other technical identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information.
- Automatically through your use of the Services, including through cookies and similar technologies.
- From service providers that assist us in operating the Services and processing data on our behalf.
- From partners or other third parties, where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, enable reviews, remember preferences, and personalize your shopping experience.
Marketing and Advertising
To send promotional communications by email, text message, or postal mail, and to display relevant advertisements based on your interactions with the Services, where permitted by law.
Security and Fraud Prevention
To authenticate accounts, secure transactions, detect and prevent fraud or malicious activity, and protect our Services and users.
Communicating with You
To provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons
To comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With service providers who perform services on our behalf (such as payment processing, data analysis, customer support, fulfillment, and delivery).
- With marketing and business partners to provide advertising or promotional services, subject to applicable laws.
- When you direct or consent to such disclosure, including for shipping or third-party integrations.
- With affiliates or entities within our corporate group.
- In connection with business transactions such as mergers or asset transfers, or to comply with legal obligations and protect our rights.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such third parties. We encourage you to review their privacy policies before providing any information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access or know the personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate information
- Request portability of your data
- Opt out of marketing communications at any time
We will not discriminate against you for exercising your rights. Identity verification may be required before fulfilling certain requests.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use legally recognized safeguards to protect such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@laclosiere.com
Address: Doha, Qatar